ecbs CANNOT be reprinted. i am out $8 and i just need to get over it... but come on! this system is truly confusing! i will just use my two $25 coupons for transferred prescriptions.. and you better believe they are getting transferred right back out after the first refill!!!
here's my email:
"Hi Ashley,
I understand that you are not able to do anything. However, for future customers and the way in which this system works, my suggestion is to add this to the FAQ. I mean, are you hoping customers lose their Extra Care Bucks? Do you make this unclear on purpose?
Nowhere in the FAQ does it state the bucks are printed on your receipt. I am just frustrated that you link (1) a scan card to (2) a system online to (3) printed receipts!! That is very confusing. I have proof I earned these Extra Bucks right on my screen yet I cannot use them. It just doesn't quite add up.
I am sorry to say that I will be choosing Walgreens (which is right across the street) from now on because of this issue. I really can't believe those cannot be refunded. What a poor system and honestly poor customer service."
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